Q: Why is Kidde recalling products?

A: As consumer safety is our priority, we are voluntarily issuing a recall of two dual sensor (photoelectric and ionization) smoke alarm models.


A yellow protective cap may have been left on one of the two smoke sensors inside affected products during the manufacturing process. If present, it compromises the smoke alarm’s ability to detect smoke. The issue may affect dual sensor smoke alarms manufactured during the 13-month period between September 10, 2016 and October 13, 2017.


Kidde will replace all affected units for consumers free of charge.


Q: Which smoke alarms are being recalled?

A: This recall involves two models of Kidde Dual Sensor (photoelectric and ionization) Smoke Alarms – the  PI2010 (AC/hardwired) and PI9010 (DC/battery powered)


Q: How can I find out if my smoke alarm is included in the recall?

A: You should visit us online at www.kidde.com and click on “Product Safety Recall” for detailed instructions on how to identify if your alarm is affected by the recall, how to receive an unaffected replacement unit free of charge, as well as other information. Or, consumers can contact Kidde toll-free at 1-833-551-7739 from 8:30 a.m. to 5 p.m. ET Monday through Friday and from 9 a.m. to 3 p.m. Saturday and Sunday.


Q: How do I get a replacement?

A: You should visit us online at www.kidde.com and click on “Product Safety Recall” for detailed instructions on how to identify if your alarm is affected by the recall or by calling us toll-free at 833-551-7739 from 8:30 a.m. to 5 p.m. ET Monday through Friday and from 9 a.m. to 3 p.m. Saturday and Sunday.


Replacements will be shipped within approximately 10 to 15 business days from your inquiry. Please keep your affected smoke alarm installed until the replacement arrives and has been installed. Once your replacement unit is installed you can properly dispose of the recalled unit according to the local waste authority.


Q: Do I need a receipt? How do I demonstrate my eligibility for a replacement?

A: No proof of purchase is required; however, we do need to collect information from the back of the unit. Please be prepared to supply the model number, date of manufacture, and the alarm’s UL Issue Number all found on the back of the unit.

We are also asking consumers to submit photo of the unit for verification.


For battery operated alarms:

   a. Place your alarm rear side up, with the product label facing the camera, on a neutral background.

   b. Center your alarm in the photo.

   c. Write your name and Consignee # (which will be provided during the online product registration process) on         a sheet of paper next to your alarm

   d. Remove all other objects from view

   e. Take a clear, well-lit picture.

   f. Now turn your alarm on its side, so that the yellow cap visible through the opening.

   g. Take a clear, well-lit picture.

   h. Upload pictures with file name to the following address:

       https://kidde-smoke-alarm-recallusen.expertinquiry.com/vinylpage



For hardwired alarms:

   a. Disconnect the wire harness and remove the alarm from the mounting plate.

   b. Place your alarm rear side up, with the product label facing the camera, on a neutral background.

   c. Center your alarm in the photo.

   d. Write your name and Consignee # (which will be provided during the online product registration process) on          a sheet of paper next to your alarm

   e. Remove all other objects from view

   f. Take a clear, well-lit picture.

   g. Now turn your alarm on its side, so that the yellow cap visible through the opening.

   h. Take a clear, well-lit picture.

   i. Upload pictures with file name to the following address: 

       https://kidde-smoke-alarm-recallusen.expertinquiry.com/vinylpage


Once it is determined that you do have an affected smoke alarm, you will receive an email with a link directing you to www.shopkidde.com and a replacement unit will be automatically added to your shopping cart at no cost. Once there, you can enter your shipping destination.


If you submit a photo for verification and it is determined that you do not have an affected smoke alarm, you will receive an email informing you that your alarm is not impacted by this recall.


If you do not have the ability to e-mail us pictures, please call us and we will work with you on an alternative verification method.


Regardless, you should immediately reinstall the smoke alarm until you receive further instruction.


Q: If I have an affected unit, what should I do with it?

A: Please reinstall any affected alarm until your replacement unit arrives and has been installed. Once the replacement unit is installed you can properly dispose of the recalled unit according to the local waste authority.


Photos:


Identifying the Model

(Front of Alarm)

Locating the Model Number and the Date of Manufacture

Identifying the Presence of the Yellow Sensor Cap